Return Policy

We make every effort to accurately ship your orders and commit to quickly correcting any error that may occur. All customer service issues are handled by the Customer Service Department.

  1. Please notify our Customer Service Department of any questions. Our customer service representatives will do everything possible to satisfy your needs.
  2. In order to answer your questions and serve you better, please have a copy of your packing slip and/or invoice when you call.
  3. If a return is necessary, the Customer Service Department will provide you a return material authorization (RMA) number. This number must be marked on 2 sides of the carton(s) to be returned. Any merchandise returned without an RMA number marked on the carton(s) will be refused. Product being returned must be shipped via UPS or FEDEX. The warehouse cannot accept anything sent via US mail.
  4. We must be notified of any shipping error within 10 business days. We cannot accept returned products under any circumstances after 60 days. All returns are subject to inspection.
  5. All returns are subject to a 25% restocking fee and return freight charges with the exception of defective product or Mohawk shipping error.